Applications Support Technician
Applications Support Technician (Phoenixville, PA)Entry Level- A great opportunity to put Customer Service and Technical Skills to work and grow to an Applications Engineering or Sales Engineering role.
This role is for a technically savvy strategic thinker with ambition to become an 'interface' between sales, customer, back-office, production, service, product management and R&D.
Our client in the energy sector (electrical testing and instrumentation), is currently hiring an Applications Engineer to Support Sales Team.
This person will manage and support relationships with existing customers by guiding through product set up questions, and also, nurturing client relationships through engagement activities.
Vision for this role- for client to have a key person on staff to ensure their Customer Service is the best in the industry.
Our hiring team does not want existing customers to call into a call center if they have a question, or, need to place a new order, they want them to have a direct line to a highly skilled technical person they have a relationship with- in this role you would be that person.
Essential Job ResponsibilitiesProviding technical support for Water Conservation Products throughout North and Central America.
She/he will be responsible for supporting existing customers, new customers, distributors, manufacturing reps, customer service, and regional sales managers.
Field and internal support for lines of Water Conservation Products (She/he will be trained on the products and can consult with Sales Director to obtain the correct to get back to the customer)She/he will be groomed to support the launch of new products in the region and also train Distributor/Rep salespeople.
Maintain up-to-date knowledge of Distributor Products.
Travel in the USA supporting Megger's regional sales managers, distributors and reps (up to 30% travel).
When traveling 100% in office settings (Valley Forge).
Provide first-level product training to end users and distributors.
Perform follow-ups as required with prospective customers and distributors.
Assist in arranging/running regional product/application seminars as applicable (on-site Valley Forge or via Teams, Zoom).
Provide feedback to the factories on new product ideas and/or modifications or extensions to current products based on customer feedback.
Handle in-coming application-related calls from customers and prospective customers.
Provide summary reports to the appropriate sales manager on all trips made, including observed opportunities, recommendations, and actions additional contact information to be include on the report.
Assist in the introduction of new products.
Work on special projects as directed by his/her supervisor.
Engineering Level Customer Technical Support (as requested).
Provide technical and system level product expertise to address product deployment cases when required by the technical support escalation process.
Travel to installation sites as needed to perform product and system troubleshooting and remediate field deployment issues (as-needed, less than 30%).
Create technical documentation for support staff and end users (as- needed).
Minimum Skill Sets and CompetenciesHigh School diploma required.
2-year degree preferred.
Some hands-on, a strategic thinker with ambition to become an interface between sales, customer, ad also backoffice, production, service, product management and R&D.
Knowledge/experience with measurement equipment.
Leak detection monitoring preferred.
Some knowledge about electronics, telecommunication, measuring technology, possibly coming from a utility.
The right person with very high communication, work ethic, and also technical / technology skills, will be trained.
Strong verbal and written communication skills regarding technical subject matter.
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Teams, Zoom.
Strong confidence in delivering presentation virtually and in person.
Solid organizational skills.
Strong customer/end user empathy.
Works well with teams or in a team environment.
Ability to work independently with limited direction.
After initially trained.
Ability to understand and learn application software.
Strong ability to multi-task.
Successful candidate will possess the ability and experience to interface with Engineering leadership, Senior Development Engineers, Application Engineers, Software Engineers, and Technical Support personnel.
Aptitude to develop a comprehensive understanding of the design and deployment of products (will be trained.
Within the first six months, possible trip to Germany to learn products).
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.
Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
Click here (https:
//www.
mykelly.
com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly Engineering?Your engineering skills are in demand, but how do you find the right fit? Easy.
At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges.
We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth.
Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career.
About KellyWork changes everything.
And at Kelly, we're obsessed with where it can take you.
To us, it's about more than simply accepting your next job opportunity.
It's the fuel that powers every next step of your life.
It's the ripple effect that changes and improves everything for your family, your community, and the world.
Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer.
We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.
At Kelly, we believe that the more inclusive we are, the better services we can provide.
Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.
Kelly complies with the requirements of California's state and local Fair Chance laws.
A conviction does not automatically bar individuals from employment.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer.
We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.
At Kelly, we believe that the more inclusive we are, the better services we can provide.
Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.
Kelly complies with the requirements of California's state and local Fair Chance laws.
A conviction does not automatically bar individuals from employment.
Recommended Skills Call Centers Coordinating Customer Service Electronics Engineering Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
This role is for a technically savvy strategic thinker with ambition to become an 'interface' between sales, customer, back-office, production, service, product management and R&D.
Our client in the energy sector (electrical testing and instrumentation), is currently hiring an Applications Engineer to Support Sales Team.
This person will manage and support relationships with existing customers by guiding through product set up questions, and also, nurturing client relationships through engagement activities.
Vision for this role- for client to have a key person on staff to ensure their Customer Service is the best in the industry.
Our hiring team does not want existing customers to call into a call center if they have a question, or, need to place a new order, they want them to have a direct line to a highly skilled technical person they have a relationship with- in this role you would be that person.
Essential Job ResponsibilitiesProviding technical support for Water Conservation Products throughout North and Central America.
She/he will be responsible for supporting existing customers, new customers, distributors, manufacturing reps, customer service, and regional sales managers.
Field and internal support for lines of Water Conservation Products (She/he will be trained on the products and can consult with Sales Director to obtain the correct to get back to the customer)She/he will be groomed to support the launch of new products in the region and also train Distributor/Rep salespeople.
Maintain up-to-date knowledge of Distributor Products.
Travel in the USA supporting Megger's regional sales managers, distributors and reps (up to 30% travel).
When traveling 100% in office settings (Valley Forge).
Provide first-level product training to end users and distributors.
Perform follow-ups as required with prospective customers and distributors.
Assist in arranging/running regional product/application seminars as applicable (on-site Valley Forge or via Teams, Zoom).
Provide feedback to the factories on new product ideas and/or modifications or extensions to current products based on customer feedback.
Handle in-coming application-related calls from customers and prospective customers.
Provide summary reports to the appropriate sales manager on all trips made, including observed opportunities, recommendations, and actions additional contact information to be include on the report.
Assist in the introduction of new products.
Work on special projects as directed by his/her supervisor.
Engineering Level Customer Technical Support (as requested).
Provide technical and system level product expertise to address product deployment cases when required by the technical support escalation process.
Travel to installation sites as needed to perform product and system troubleshooting and remediate field deployment issues (as-needed, less than 30%).
Create technical documentation for support staff and end users (as- needed).
Minimum Skill Sets and CompetenciesHigh School diploma required.
2-year degree preferred.
Some hands-on, a strategic thinker with ambition to become an interface between sales, customer, ad also backoffice, production, service, product management and R&D.
Knowledge/experience with measurement equipment.
Leak detection monitoring preferred.
Some knowledge about electronics, telecommunication, measuring technology, possibly coming from a utility.
The right person with very high communication, work ethic, and also technical / technology skills, will be trained.
Strong verbal and written communication skills regarding technical subject matter.
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Teams, Zoom.
Strong confidence in delivering presentation virtually and in person.
Solid organizational skills.
Strong customer/end user empathy.
Works well with teams or in a team environment.
Ability to work independently with limited direction.
After initially trained.
Ability to understand and learn application software.
Strong ability to multi-task.
Successful candidate will possess the ability and experience to interface with Engineering leadership, Senior Development Engineers, Application Engineers, Software Engineers, and Technical Support personnel.
Aptitude to develop a comprehensive understanding of the design and deployment of products (will be trained.
Within the first six months, possible trip to Germany to learn products).
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.
Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
Click here (https:
//www.
mykelly.
com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly Engineering?Your engineering skills are in demand, but how do you find the right fit? Easy.
At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges.
We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth.
Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career.
About KellyWork changes everything.
And at Kelly, we're obsessed with where it can take you.
To us, it's about more than simply accepting your next job opportunity.
It's the fuel that powers every next step of your life.
It's the ripple effect that changes and improves everything for your family, your community, and the world.
Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer.
We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.
At Kelly, we believe that the more inclusive we are, the better services we can provide.
Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.
Kelly complies with the requirements of California's state and local Fair Chance laws.
A conviction does not automatically bar individuals from employment.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer.
We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.
At Kelly, we believe that the more inclusive we are, the better services we can provide.
Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.
Kelly complies with the requirements of California's state and local Fair Chance laws.
A conviction does not automatically bar individuals from employment.
Recommended Skills Call Centers Coordinating Customer Service Electronics Engineering Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
